SAM Group · Questions & answers

A clearer starting point for your enquiry.

Explore product, sample and supply questions before sharing your requirements with our team.

Frequently asked questions

How can I contact the right team?

Use the Contact Us form and select the enquiry type that matches your request. Include the product or application and the question you want to discuss.

What information helps with product selection?

Include the application or equipment, required grade or specification, operating conditions and any reference product. Product suitability needs to be reviewed against the intended use.

How do I ask about minimum order quantity?

Include the product, required quantity, preferred packaging and destination in your quotation request. Minimum quantity and other supply terms are established for the specific enquiry.

How do I request a sample?

Select Sample Request on the Contact Us form, or use the sample enquiry link on a product page. Include the product and intended application so the request can be reviewed.

What should I include in an export enquiry?

State the destination country and port, product, quantity and preferred packaging. Include any destination-specific documentation requirements so they can be considered with the enquiry.

How can I make my enquiry easier to review?

Provide a clear product or application description, quantity, destination and contact details. Add the specific questions or documents you need; this gives the team useful context for its response.

What should I include in a custom formulation enquiry?

Describe the application, target properties, operating conditions, expected quantity and packaging requirements. Use the Customized Solutions enquiry form to submit these details for review.